All product except pillows and covers are considered medical products and are subject to this return policy.
Return Eligibility: We understand the importance of satisfaction with medical products; unfortunately, we cannot guarantee that a particular product will treat your condition or relieve your symptoms. . Please read our return policy carefully to ensure you are eligible for a return.
- Product Condition: All products must be returned in LIKE NEW condition and in their original packaging. Items that have been opened or used are not eligible for a return.
- Return Period: Customers have 14 days from the date of purchase to request a return. Any return requests made after this period will not be accepted.
- Warranty: We are proud to offer a 1-year manufacturer's warranty on our products. Should anything go wrong due to a manufacturing defect within this time frame, we will replace the product. This warranty does not cover damage due to misuse, wear and tear, or external factors.
- Request: Reach out to our customer service team at firstname.lastname@example.org to initiate a return. Please provide your order number, the item(s) you wish to return, and a brief reason for the return.
- Approval: Once your return request is received, our team will review it. If approved, you'll receive return instructions and a Return Merchandise Authorization (RMA) number. Any returns sent without an RMA number will not be accepted.
- Shipping: Customers are responsible for return shipping costs unless the product arrived damaged or there was a mistake on our part. Please ensure the product is packaged securely to prevent any damage during transit.
- Refund/Exchange: Once we receive your returned product and it passes inspection, we will process your refund or exchange. Refunds will be credited to the original payment method. Please allow [X days/weeks] for the refund to reflect in your account.
Exceptions & Clarifications:
- If you believe you've received a defective product upon arrival, contact our customer service immediately. We will arrange for a replacement or refund after verifying the claim.
- Products damaged due to misuse or negligence will not be eligible for returns or covered under the manufacturer's warranty.
- All sale or clearance items are final sale and cannot be returned.
Thank you for choosing Desk Jockey. We aim to provide quality products and services, and your satisfaction is our top priority. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.